Terms of service

Welcome to Florivelle! By accessing or using https://www.florivelle.com/ (the “Website”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before using our Services or making a purchase. If you do not agree with these Terms, please do not use our Website.

1. Acceptance of Terms

By accessing or using our Website, you agree to be bound by these Terms of Service and our Privacy Policy, which together govern your use of our Website, products, and services. These Terms constitute a legally binding agreement between you and Florivelle. If you do not agree to any part of these Terms, you must discontinue use of the Website immediately.

2. Account Registration

To access certain features or place orders, you may be required to create an account. You agree to provide accurate, current, and complete information when registering and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3. Product Information & Availability

We make every effort to display accurate product descriptions, pricing, and availability. However, Florivelle does not guarantee that all information on the Website is error-free, complete, or current. We reserve the right to correct errors, update information, or discontinue products at any time without prior notice.

4. Order Acceptance & Payment

All orders are subject to acceptance by Florivelle. An order confirmation email does not constitute final acceptance. Orders are considered accepted once they have been processed and shipped.

We reserve the right to cancel or refuse any order for reasons including, but not limited to, pricing errors, suspected fraud, or inventory issues. Payment must be made in full at the time of purchase using the payment methods available on the Website. By submitting payment information, you authorize us to charge the full amount of your order, including applicable taxes and shipping fees.

5. Shipping & Delivery

Shipping times and costs are estimates and may vary due to factors beyond our control. For full details, please review our Shipping Policy.

6. Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding returns, exchanges, and refunds. Generally, eligible items must be returned within 30–60 days of delivery, unused, in original condition, and with all original tags attached. Certain items, including final sale products, are not eligible for return.

7. Intellectual Property

All content on the Website—including text, images, logos, graphics, videos, designs, and trademarks—is the property of Florivelle and is protected by applicable U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent.

8. Prohibited Activities

You agree not to:

  • Use the Website for unlawful, fraudulent, or unauthorized purposes.

  • Violate any applicable local, state, national, or international laws.

  • Interfere with or disrupt the Website or its security features.

  • Attempt to gain unauthorized access to our systems or data.

9. Limitation of Liability

To the maximum extent permitted by law, Florivelle shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Website or Services. Our total liability shall not exceed the amount paid by you for the product(s) or service(s) giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Florivelle, its officers, employees, affiliates, and agents from any claims, damages, liabilities, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy. By using our Services, you acknowledge and agree to our data collection and usage practices as described in the Privacy Policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

Thank you for choosing Florivelle. We appreciate your trust and hope you enjoy your shopping experience 🤍