Shipping policy

Thank you for choosing Florivelle! We are committed to delivering your favorite looks to you as quickly and securely as possible. Below are the terms and conditions that outline our shipping policy.

1. General Information

Your delivery timeframe begins once the carrier has received and scanned your package.

  • Business Days: Delivery estimates are based on business days only (Monday–Friday).

  • Holidays: Weekends and public holidays are excluded. Please allow an additional business day for each public or national holiday.

  • Military Addresses: ⚠️ At this time, we are unable to ship to military addresses (APO/FPO/DPO).

2. Processing Time

  • Standard Processing: Orders are typically processed and dispatched within 1–3 business days.

  • Weekend Orders: Orders placed on weekends are processed on the next business day.

  • Peak Volume: Orders placed on weekends or Mondays may require one additional processing day.

3. Shipping & Delivery Timeframes

We offer two shipping methods to suit your needs:

  • 📦 Standard Shipping:

    • Shipping Time: 7–15 business days

    • Estimated Delivery: 8–18 business days

  • 🚀 Expedited Shipping:

    • Shipping Time: 5–7 business days

    • Estimated Delivery: 6–10 business days

Note: Delivery times may vary due to external factors such as weather, customs clearance, or carrier delays.

4. Shipping Rates 🚚

We strive to keep our shipping costs simple and transparent:

  • 🆓 Free Standard Shipping: On all orders over $60.00 USD

  • 🚚 Standard Shipping Fee: $10.00 USD (for orders under $60.00)

  • ⚡ Free Expedited Shipping: On all orders over $100.00 USD

  • 🚀 Expedited Shipping Fee: $20.00 USD (for orders under $100.00)

5. Order Tracking

  • 📧 Confirmation: Once your order is shipped, you will receive an email containing your tracking number and instructions.

  • 🕒 Activation: Tracking updates are typically available within 24–48 hours after the label is created.

  • 📍 Stay Updated: You can track your order status via the link in your email or by contacting our support team.

6. Sale Periods & High Demand

During promotional periods or high-demand seasons:

  • Processing and shipping may be delayed by 1–3 additional business days. We appreciate your patience as we work to fulfill your order as quickly as possible.

7. Need Help?

If you have any questions regarding your shipment or delivery, our team is ready to help you bloom!

  • 📧 Email: info@florivelle.com

  • 🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Thank you for choosing Florivelle! ✨